Privacy Policy

A Legal Disclaimer

Tin’s Garage LLC (“Tin’s Garage,” “we,” “us,” or “our”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit www.tins-garage.com, request a quote, schedule an appointment, communicate with us, or use our detailing services.

By using our website or providing information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Information You Provide

We may collect information that you voluntarily provide through our website, Calendly booking pages, email, telephone, text message, social media, or in-person interactions, including:

Full name
Email address
Telephone number
Service address or vehicle location
Vehicle make, model, year, size, color, and condition
Requested services and appointment details
Photographs or videos of the vehicle
Information included in quote requests, booking forms, messages, or customer-service inquiries
Service history, preferences, and transaction records

Please do not submit sensitive personal information that is not necessary for us to provide the requested service.

Information Collected Automatically

When you visit our website, Wix and other service providers may automatically collect certain technical and usage information, including:

Internet Protocol address
Browser and device type
Operating system
Approximate location
Referring and exit pages
Pages viewed and links selected
Date and time of website visits
Cookie identifiers and similar technical information

This information may be collected through cookies, pixels, server logs, and similar technologies.

2. How We Use Information

We may use the information we collect to:

Respond to questions and quote requests
Schedule, confirm, modify, and manage appointments
Provide mobile detailing and related services
Communicate about vehicle condition, service recommendations, arrival times, or appointment changes
Determine service eligibility, estimated pricing, and estimated completion time
Maintain customer and service records
Provide customer support and address service concerns
Improve our website, services, booking process, and customer experience
Measure website traffic and performance
Prevent fraud, misuse, security incidents, and unlawful activity
Comply with legal, accounting, tax, insurance, and regulatory obligations
Enforce our policies and protect our business, customers, and property
Send promotional communications where permitted and where the recipient has provided any consent required by law

3. Appointment Scheduling Through Calendly

We use Calendly to provide online appointment scheduling.

When you schedule an appointment, the information you enter may be collected and processed by both Tin’s Garage and Calendly. This may include your name, contact information, service address, vehicle information, selected service, appointment time, answers to booking questions, and other information you choose to provide.

Calendly may also collect device, browser, cookie, usage, and log information according to its own privacy practices. Calendly’s current notice states that it may collect items such as IP address, browser type, device information, approximate location, scheduling activity, cookies, and usage data.

Your use of Calendly is also subject to Calendly’s own privacy notice and terms.

4. Wix Website Hosting

Our website is created and hosted through Wix.

Wix may process information necessary to host, secure, operate, and analyze the website. This may include information submitted through website forms, technical information, cookies, device information, and website-usage activity.

Wix’s handling of information is governed by its own privacy policy.

5. Google Analytics

We may use Google Analytics or similar analytics services to understand how visitors find and use our website.

Google Analytics may collect information such as:

Number of website visitors
Website sessions and interactions
Approximate geographic location
Browser and device information
Pages visited
Referral sources
General website-performance information

Google identifies user counts, session statistics, approximate geolocation, and browser and device information among the information collected through a default Google Analytics implementation.

We use analytics information to evaluate website performance, improve navigation, understand customer interest, and make business and marketing decisions. Google requires websites using Google Analytics to disclose its use and how data is collected and processed.

6. Cookies and Similar Technologies

Our website and service providers may use cookies and similar technologies to:

Keep the website functioning properly
Remember preferences
Protect the website against fraud or misuse
Measure traffic and website performance
Understand how visitors interact with pages
Support analytics and future advertising activities

Some cookies are necessary for the website to operate. Other cookies may be used for analytics, functionality, or marketing.

You may be able to manage nonessential cookies through the cookie-preference tool displayed on our website. You may also control or delete cookies through your browser settings. Disabling cookies may affect certain website or booking features.

7. Marketing Emails and Text Messages

We may offer customers the option to receive promotional emails or text messages regarding:

Special offers
Seasonal services
Maintenance reminders
New services
Appointment availability
Business announcements

We will send promotional communications only where permitted and after obtaining any consent required by applicable law.

You may unsubscribe from promotional emails by following the unsubscribe instructions included in the message. You may opt out of promotional text messages by following the instructions in the message, replying “STOP” where supported, or contacting us directly.

Opting out of promotional communications will not prevent us from sending non-promotional communications concerning an existing quote, appointment, transaction, or service issue.

8. Vehicle Photographs and Videos

We may take photographs or videos of vehicles for:

Documenting pre-existing conditions
Preparing estimates
Recording completed work
Quality control
Handling customer-service or insurance concerns
Portfolio, website, advertising, and social-media content when authorized by the customer

When vehicle content is used publicly, we will take reasonable steps to avoid displaying readable license plates and visible personal information.

Customers who do not want their vehicle used in marketing materials should notify Tin’s Garage before service begins. Marketing authorization may also be requested separately through the booking or service-authorization process.

9. Online Payments

Tin’s Garage does not currently collect or process online payments through its website or Calendly booking pages.

Payment arrangements may be discussed separately with the customer. Should we add online payment processing in the future, payment information may be processed directly by a third-party payment provider. We will update this Privacy Policy as appropriate before introducing such functionality.

10. How We Disclose Information

We may disclose information to the following categories of recipients when reasonably necessary:

Service Providers

We may provide information to companies that help us operate our business, including:

Wix
Calendly
Website analytics providers
Email, telephone, and communications providers
Cloud-storage and information-technology providers
Accounting, legal, insurance, and professional advisers

These providers may access information only as necessary to perform services for us or according to their own applicable terms and privacy policies.

Legal and Safety Purposes

We may disclose information when we reasonably believe disclosure is necessary to:

Comply with a law, regulation, subpoena, court order, or lawful government request
Protect the rights, safety, and property of Tin’s Garage, our customers, or others
Investigate suspected fraud, unlawful activity, security incidents, or policy violations
Establish, exercise, or defend legal claims

Business Transfers

Information may be disclosed or transferred as part of a merger, financing, acquisition, sale of assets, restructuring, or similar business transaction involving Tin’s Garage LLC.

11. Sale and Sharing of Personal Information

Tin’s Garage does not sell personal information for monetary compensation.

We do not currently knowingly share personal information for cross-context behavioral advertising. If our future use of analytics, advertising pixels, or advertising services changes this practice, we will update this Privacy Policy and provide any notices or choices required by applicable law.

12. Data Retention

We retain information only for as long as reasonably necessary to:

Provide requested services
Maintain business and customer records
Fulfill the purposes described in this Privacy Policy
Resolve disputes and service concerns
Enforce agreements
Satisfy tax, accounting, insurance, legal, and regulatory requirements

Retention periods may vary depending on the type of information, the nature of the customer relationship, and applicable legal requirements.

When information is no longer reasonably necessary, we may delete, anonymize, or securely dispose of it.

13. Information Security

We use reasonable administrative, technical, and physical safeguards intended to protect personal information against unauthorized access, misuse, alteration, loss, or disclosure.

However, no website, internet transmission, electronic storage system, or security method can be guaranteed to be completely secure. Customers should use caution when sending personal information electronically.

14. Your Privacy Choices and Requests

Depending on your location and applicable law, you may request that we:

Confirm whether we maintain personal information about you
Provide access to certain information
Correct inaccurate information
Delete certain information
Stop sending promotional communications

To submit a privacy request, contact us at:

Email: htin.tun@tins-garage.com
Phone: 530-863-7975
Mail: Tin’s Garage LLC, 5543 Civic Terrace Ave, Newark, California 94560

We may request information necessary to confirm your identity before completing a request. Certain information may be retained where permitted or required for legal, security, accounting, fraud-prevention, or recordkeeping purposes.

We will not discriminate against a customer for making a privacy request protected by applicable law.

15. California Do Not Track Disclosure

Some web browsers provide a “Do Not Track” setting intended to communicate a visitor’s preference regarding online tracking.

Our website does not currently respond to browser-based Do Not Track signals. You may manage cookies through your browser settings and any cookie-preference controls available on our website.

Where required by applicable law, we will honor legally recognized universal opt-out preference signals applicable to our data practices.

California guidance states that commercial website privacy policies should explain how the website responds to browser-based Do Not Track signals and whether third parties may collect information over time and across websites.

17. Children’s Privacy

Our website and services are not directed toward children under 13, and we do not knowingly collect personal information directly from children under 13.

If we learn that information has been collected directly from a child under 13 without appropriate authorization, we will take reasonable steps to delete it.

18. Changes to This Privacy Policy

We may update this Privacy Policy to reflect changes to our business, website features, service providers, data practices, or legal obligations.

When we make changes, we will post the revised policy on this page and update the effective date. Material changes may also be communicated through the website or another appropriate method.

We encourage visitors to review this policy periodically.

19. Contact Us

Questions, concerns, or requests regarding this Privacy Policy may be directed to:

Tin’s Garage LLC
5543 Civic Terrace Ave
Newark, California 94560

Email: htin.tun@tins-garage.com
Phone: 530-863-7975
Website: www.tins-garage.com